Where We Deliver
We deliver to addresses in the United Kingdom only. We do not accept international orders. We do not currently deliver to the Scottish Highlands and islands, Northern Ireland, the Isle of Man, the Channel Islands or BFPO addresses.
| Order | Delivery charge | Courier |
|---|---|---|
| Any order over £150 | Free | Royal Mail or DPD Local |
| Orders under £150 that include a case of wine | £12.00 | DPD Local |
| Orders under £150 without wine | £5.99 | Royal Mail Tracked 48 |
Prices include VAT. If your order includes wine and other items, we send it together and charge £12.00 once, or nothing if your order is over £150.
Christmas Delivery
For delivery before Christmas, please order by 2pm on Wednesday 16 December for orders without wine (Royal Mail), or by 2pm on Monday 21 December for orders that include wine (DPD Local). We will confirm these dates in November, once Royal Mail and DPD publish their Christmas schedules.
When Your Order Is Sent
We pack and dispatch orders Monday to Thursday, except bank holidays. Orders placed by 2pm on Thursday are dispatched that week. Orders placed after 2pm on Thursday are dispatched the following Monday.
Once your order leaves us:
DPD Local aims to deliver within 2 to 3 working days. DPD will email or text you with a one-hour delivery window and options to change it.
Royal Mail Tracked 48 aims to deliver within 2 to 3 working days.
These are the couriers' target times, not guarantees. We will send you a tracking link when your order is dispatched.
Returns
You can cancel your order for any reason within 14 days of the day you receive it. Tell us by emailing hello@chestnutgeneralstore.co.uk with your order number. You do not have to give a reason.
You then have a further 14 days to send the items back to us at:
Returns Address:
The Old Bridge, 1 High Street, Huntingdon, Cambridgeshire, PE29 3TQ
Items must be unused and in their original condition. You pay the cost of returning them unless they are faulty or we sent the wrong item. We recommend a tracked service, because we cannot refund items that do not reach us.
Items We Cannot Take Back
For health and hygiene reasons, we cannot accept the return of bath, body and hair products, candles, diffusers, room mists or scented ceramics once their seal or wrapping has been opened. Wine can be returned only if the bottles are unopened and the seals and labels are intact. This does not affect your rights if an item is faulty.
Your Refund
We refund you within 14 days of receiving the items back, or of you showing us that you have sent them. We refund the price you paid for the items to your original payment method. If you cancel your whole order, we also refund the standard delivery charge you paid. We may reduce your refund if an item has been used or damaged beyond what is needed to inspect it.
Faulty Items or Incorrect Items
If something arrives damaged, faulty or is not what you ordered, email hello@chestnutgeneralstore.co.uk within 48 hours of delivery with your order number and a photo. We will arrange a replacement or a full refund, including delivery, and cover the cost of any return.
