You can cancel your order for any reason within 14 days of the day you receive it. Tell us by emailing hello@chestnutgeneralstore.co.uk with your order number. You do not have to give a reason.
You then have a further 14 days to send the items back to us at:
Returns address, The Old Bridge, 1 High Street, Huntingdon, Cambridgeshire, PE29 3TQ
Items must be unused and in their original condition. You pay the cost of returning them unless they are faulty or we sent the wrong item. We recommend a tracked service, because we cannot refund items that do not reach us.
For health and hygiene reasons, we cannot accept the return of bath, body and hair products, candles, diffusers, room mists or scented ceramics once their seal or wrapping has been opened. Wine can be returned only if the bottles are unopened and the seals and labels are intact. This does not affect your rights if an item is faulty.
We refund you within 14 days of receiving the items back, or of you showing us that you have sent them. We refund the price you paid for the items to your original payment method. If you cancel your whole order, we also refund the standard delivery charge you paid. We may reduce your refund if an item has been used or damaged beyond what is needed to inspect it.
If something arrives damaged, faulty or is not what you ordered, email hello@chestnutgeneralstore.co.uk within 48 hours of delivery with your order number and a photo. We will arrange a replacement or a full refund, including delivery, and cover the cost of any return.
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If they are not, you can reject them for a full refund within 30 days of delivery. After 30 days, you may be entitled to a repair, replacement or partial refund. This policy does not affect these rights.
If you received an item as a gift, contact us with the order number and we can offer an exchange or a credit note. Refunds go to the person who paid for the order.
Sale items and bundles can be returned on the same terms. A bundle must be returned complete, unless one item in it is faulty.
Husk Holdings Limited, trading as Chestnut General Store, Units 2-3 The Wheelwrights, Lower Green, Higham, Bury St Edmunds, Suffolk IP28 6NL. Email hello@chestnutgeneralstore.co.uk.
