Shipping policy

Where we deliver

We deliver to addresses in the United Kingdom only. We do not accept international orders. We do not currently deliver to the Scottish Highlands and islands, Northern Ireland, the Isle of Man, the Channel Islands or BFPO addresses.

Delivery charges

Order	Delivery charge	Courier
Any order over £150	Free	Royal Mail or DPD Local
Orders under £150 that include a case of wine	£12.00	DPD Local
Orders under £150 without wine	£5.99	Royal Mail Tracked 48

Prices include VAT. If your order includes wine and other items, we send it together and charge £12.00 once, or nothing if your order is over £150.

When your order is sent

We pack and dispatch orders Monday to Thursday, except bank holidays. Orders placed by 2pm on Thursday are dispatched that week. Orders placed after 2pm on Thursday are dispatched the following Monday.

Once your order leaves us:

• DPD Local aims to deliver within 2 to 3 working days. DPD will email or text you with a one-hour delivery window and options to change it.

• Royal Mail Tracked 48 aims to deliver within 2 to 3 working days.

These are the couriers' target times, not guarantees. We will send you a tracking link when your order is dispatched.

Orders that include wine

We only sell alcohol to people aged 18 or over. By ordering wine, you confirm that you and the person receiving it are 18 or over. The courier may ask for proof of age and will not hand over alcohol to anyone who appears to be under 18 or intoxicated. If a delivery cannot be completed for this reason, the order will be returned to us and we may deduct the delivery cost from your refund.

Christmas

For delivery before Christmas, please order by 2pm on Wednesday 16 December for orders without wine (Royal Mail), or by 2pm on Monday 21 December for orders that include wine (DPD Local). We will confirm these dates in November, once Royal Mail and DPD publish their Christmas schedules.

Missing or damaged parcels

Please check your order when it arrives. If anything is damaged or missing, email hello@chestnutgeneralstore.co.uk within 48 hours with your order number and a photo, and we will replace or refund it. If your tracking shows no movement for 5 working days, contact us and we will look into it with the courier.