FAQs
Where do you deliver?
We currently deliver to addresses within the UK, excluding the Scottish Highlands and islands, Northern Ireland, the Isle of Man, the Channel Islands and BFPO addresses. Unfortunately, we don't offer international delivery at this time.
Can I track my order?
Of course. Once your order has been dispatched, we'll send you an email with a tracking link so you can follow its journey.
Can I order wine and other products together?
Of course! You can combine wine with any of our other products in one order. Everything will be delivered together, with just one delivery charge.
Do I need to be over 18 to purchase wine?
Yes, you must be aged 18 or over to purchase alcohol from Chestnut General Store. The person receiving the delivery must also be over 18 and may be asked to provide proof of age.
Can I send my order as a gift?
You can place an order for delivery to someone else. If your gift includes wine, the recipient must be aged 18 or over.
Can I return wine?
Yes, provided the bottles are unopened, with their original seals and labels intact. Please contact our team to arrange a return.
What should I do if my order arrives damaged or incorrect?
We're sorry if something isn't quite right! Please email hello@chestnutgeneralstore.co.uk, ideally within 48 hours of delivery, including your order number and a photograph of the issue. Our team will be happy to arrange a replacement or refund. Your statutory rights are unaffected.